University IT Helpdesk Extends its Opening Hours

Now that the start of the academic year is behind us, we thought we’d take the opportunity to let you know about some changes to our IT helpdesk.

The IT Helpdesk now opens from 9am to 8pm Monday to Friday, and between 12pm and 5pm on Saturday.

If you are not familiar with our helpdesk, it is located on the ground floor of the Austin Pearce Building and it offers a drop-in service. If you need face-to-face help with an IT question, the IT Helpdesk is the place to go.

We can offer you advice and guidance on a range of IT services including: Printing, Surrey365, Wireless, ResNet, Software availability and IT Account access.

In addition to the extended opening hours, we can now also assist members of staff with their IT queries.


Welcome from University IT

Welcome to the University of Surrey. We are the University IT team and are here to provide you with innovative IT solutions and a comprehensive range of IT support.

Before you can access most of our services you will need to activate your IT account, visit

Once you have activated your IT account, you will be able to log on to Surrey365 email, connect to the secure Wireless, make use of the multifunction printers, access online training and reliable central file storage. Finally, if you live on campus you will have access to ResNet, the broadband service that allows you to connect your computer to the University network and the internet.

We look forward to helping you make the most of your time at Surrey.